FAQs

 

What types of coffee do you offer?

Elysian Coffee Company provides a diverse selection of premium coffees, including unique flavors such as Mint and French Vanilla. Each blend is crafted from high-quality beans to ensure an exceptional taste experience.

How do you ensure the quality of your coffee?

We are committed to quality by sourcing specialty grade beans and using all-natural flavoring. This dedication ensures that every cup of coffee delivers a smooth and aromatic journey, appealing to coffee lovers seeking something extraordinary.

How is your coffee flavored?

Our coffee is flavored using all-natural ingredients. This commitment to natural flavoring enhances the aromatic profile of our coffees while maintaining a smooth taste.

What is your roasting process?

We utilize a small-batch roasting method, which allows us to maintain strict quality control and ensure that each batch meets our high standards for flavor and aroma.

What is your refund policy?

We offer a full refund on your first bag of coffee if you are not satisfied, with no questions asked. For subsequent orders, returns are not accepted due to the perishable nature of coffee, unless there is a delivery issue such as damage.

How long does shipping take?

All orders are shipped via Priority/First Class USPS and typically arrive within 5-7 business days from the date of order placement. Tracking information will be provided via email once your order has shipped.

Do you ship internationally?

Yes, we do ship internationally; however, orders outside the USA are subject to USPS international rates. Please be aware of potential additional shipping costs when placing your order.

What should I do if my order arrives damaged?

If your order arrives damaged, it is essential to contact us within 48 hours of receipt for an exchange. Unfortunately, we cannot accept exchanges or returns after this time frame.

How can I contact customer service?

You can reach our customer service team via email at elysianmushrooms@gmail.com. We are here to assist you with any inquiries or concerns you may have.